TERMS & CONDITIONS
Individual Booking Terms and Conditions
Payment: Accounts must be settled on departure.
We accept Credit and Debit cards: American Express, MasterCard, Maestro, Visa, Visa Debit and cash only on departure.
Please note cheques are not accepted.
Payment and Cancellation Terms Policy:
If you have booked via our Website:
When booking our Best Available rate: Full payment is due 2 days prior to arrival. If the booking is cancelled within 48 hours prior to arrival, or in case of a no-show, the total price of the reservation will be charged. Our rates are non commissionable.
When booking our Advance purchase rates: Full payment is taken at time of booking. You have free cancellation until 10 days prior to arrival, you will be charged the total price of the reservation if you cancel in the 10 days before arrival. Our rates are non commissionable.
If you have booked via Booking.com
When booking our flexible cancellation Rate: Full payment is due 5 days prior to arrival. If the booking is cancelled within 5 days prior to arrival, or in case of a no-show, the total price of the reservation will be charged. Our rates are non commissionable.
When booking our Advance Purchase Rates: Full payment is taken at time of booking. The reservation is non-refundable after payment has been made. Our rates are non commissionable.
Deposit Conditions
If you have booked via telephone:
When booking our Best Available rate: A deposit if due at the time of booking, this is made via the secure payment link sent to you. You will have 24hours to pay the deposit otherwise your reservation will be cancelled. If the booking is cancelled within 48 hours prior to arrival, or in case of a no-show, the total price of the reservation will be charged. Our rates are non commissionable.
Group Booking Terms and Conditions
Group Bookings: Our maximum group size is 8 people. When booking 4 or more rooms for the same night at the Clan MacDuff Hotel we treat this as a group booking. If a group of individuals booked the same night at the Clan MacDuff Hotel we treat this as a group booking. All groups are handled on a bespoke basis, group requests must be emailed to [email protected]
Payment: Our rates are non commissionable. For 4 rooms full payment is due 7 days prior to arrival, 5 – 6 rooms full payment is due 14 days prior to arrival, 7 or more rooms payment is due 28 days prior to arrival. Payment must be made via BACs transfer or via a secure payment link.
Cancellation: After the booking has been paid for in full the booking is non-refundable. No alterations can be made after payment.
General Terms and Conditions
CCTV: Most public areas of the hotel CCTV is in operation and video recording may be made. This is carried out for the security for all guest and staff.
Check in and out: Rooms are available from 3pm onwards on day or arrival and must be vacated by 11am on the day of departure. Guests from outside Great Britain are requested to present their passport on check in.
Child Policy: All children under 2 years stay free of charge when using existing bed, children under 1 years using a cot are charged £10.00 per night, children aged 1-3 years a floor bed can be provided for £15.00 per night. All children over the age of 3 are charged £30.00 per night for an extra bed. The maximum number of extra beds/children’s cribs permitted in a room is 1. Please note some rooms cannot accommodate extra beds or cribs, please check with reception. 3-10 years are classified as a child, 10 years and older are classified as an adult.
Damages: We reserve the right and you hereby allow us to charge your credit or debit card for any damages incurred to your room or the hotel during your stay.
Force Majeure: The Clan MacDuff Hotel cannot accept responsibility or pay any compensation for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, natural disaster, other acts of God, fire or failure of electric power, gas, water or other utility service, terrorist activity or treat, injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
Guest Behaviour: Abusive behaviour towards staff and other guests will not be tolerated. We require guests not to disturb the comfort and enjoyment of other guests, cause offence to other guests or our staff members. If guest continue to disturb others or cause offence they will be asked to leave the premises.
Holiday Insurance: It is the guest’s responsibility to ensure they have adequate travel insurance for personal cancellation.
Keys: Any keys which are lost results in a £20 charge.
Parking: Onsite parking is available free of charge. The Clan MacDuff Hotel and Restaurant does not accept any liability for any damages or theft to vehicles using the car park.
Pets: We do not accept pets. Registered help dogs are accepted everywhere in the hotel.
Smoking: The Clan MacDuff Hotel & Restaurant is a non-smoking establishment (including e-cigarettes). Failure to comply with this policy results in a £150.00 fine per guest. There is also a cleaning fee of £75.00.